Delivery & Returns

Delivery time

Our aim is for you to receive your purchase just as soon as possible and we will do our best to deliver it to you within 2-3 working days (standard) and next working day (courier).  Orders placed after 2pm will be dispatched the following business day – if you require a next day delivery please ensure that you place your order before this time.  Orders with a delivery address outside of mainland UK may be subject to additional delays in transit that are beyond our control.

You will receive an email confirmation within 24 hours of dispatch.

Delivery costs

The delivery cost for each item has been calculated according to weight and size and this amount will be shown when you reach the checkout.  Please select the delivery option suitable for your location (UK, Europe or Rest of the World).  We normally use the Royal Mail 2-3 day trackable service within the UK. 

Returns

We hope that you will be delighted with your purchase from Innocent Products Ltd.  However, if you are unhappy with an item for any reason it can be returned to us.

Items must be returned within 30 days if you would like a refund or exchange.  The item(s) being returned need to be in perfect condition and in their undamaged, unopened and original packaging.  We cannot refund or exchange anything that has been personalised and/or used, unless it is deemed to be faulty.

Return postage, packing insurance and direct costs will be the responsibility of the sender, not Innocent Products Ltd and cannot be refunded.  Please keep proof of posting to facilitate claims should goods be lost in transit.  We endeavour to handle all returns or complaints within 5 working days.  Replacements will be sent free of charge if the item is faulty or damaged

Christmas Delivery Dates

Please note the table below represents last posting dates for Christmas (2016) as recommended by Royal Mail.  All orders need to be received by Head Office no later than 2pm on the followings dates:

Australasia, Eastern Europe, Cyprus & GreeceThursday 8th December
Canada, USA, PolandTuesday 13th December
Western Europe (excl. Greece and Poland)Thursday 15th December
United Kingdom (Royal Mail)Tuesday 20th December
United Kingdom (Next Day Courier)Wednesday 21st December

We will be continuing to dispatch orders as normal up til and including Thursday 22nd December.  Any orders placed after 2:00pm on this date will be dispatched on Tuesday January 3rd 2017.